Refund Policy
Last updated: August 7, 2026
Try Before You Pay
Batch Grab offers a Free plan with core features (up to 2 filters, auto-accept, and human support) so you can confirm the app works well on your phone before upgrading to a paid plan. We'd encourage starting there if you're unsure.
How Refunds Work
Refunds for Basic and Pro subscriptions are handled case-by-case by our support team, not through an automated system. This lets us look at the specifics of your situation — for example, a billing error, a technical issue that prevented the app from working, or a duplicate charge — rather than applying a one-size-fits-all rule.
We do not offer automatic refunds for unused time partway through a billing period simply because you decided to stop using the app — you can turn off auto-renewal at any time and keep access through the end of your current paid period instead.
How to Request a Refund
To request a refund, contact us directly on Telegram:
- Open Telegram on your device
- Message our support team at: t.me/batchgrab_bot
- Explain your situation, including the plan you're on and the billing period in question
- Include your account email or phone number so we can locate your subscription
Processing Time
We aim to respond to refund requests within 24–48 hours. If a refund is approved, it will be issued back to your original payment method via Stripe, our payment processor — actual arrival time depends on your bank or card issuer.
Questions
If you're having a problem with the app rather than looking for a refund, message us on Telegram first — we're often able to fix the issue directly. Reach us at: t.me/batchgrab_bot
